Verizon

The Design

Given a very limited timeline for both design and development (approximately 2.5 mo. for MMP1—Minimum Marketable Product) delivery, I designed several flows and user views (for different user types) for this application. I decided to create the landing dashboard at a later time, when the application has been further developed and when there was more data to display. For MMP1, the users will land on the following page, where the vendor’s list of orders will be displayed.

Order Details (MMP1)

Using similar design practices to Verizon’s Open Development and ThingSpace Manage 2.0, I created this design to closely resemble its sister portals. The screens below shows order details that a Verizon Vendor would view, accept, then fulfill.

Order Types

There are several different order flows that were needed to be designed based on the order complexity. Some orders involve multiple vendors from other organizations fulfilling bundles and other orders were fulfilled in parts (called “milestone” orders). These different orders required separate views to portray the different experiences the users would encounter depending on what kind of order they were fulfilling. As orders have various levels of complexity, I added an activity log feature at the bottom of each order for accountability/view activity history.

This PDF download view was an important requirement the stakeholders requested for the MMP1 release.

Account and user management

I designed a series of screens for user management, enterprise account management and managing “my account”. These screens were customer and stakeholder requirements that were implemented for the first iteration that was implemented.

My profile

Enterprise account details